Frequently Asked Questions

We’ve put together some commonly asked questions to give you more information about us.

Who is Social Flex and what is their experience?

Our team members have served the internet marketing industry for a long time, primarily working with fellow SMB’s (small- and medium-sized businesses). We’ve worked with startups, entrepreneurs, and other marketing agencies. On average, each member of Social Flex’s staff has more than 5 years of experience in the social media industry. That’s over 50 years of experience combined. Our team and level of experience will only grow.

Why was Social Flex created?

We consistently saw a need for budget-friendly social media posting; something that didn’t break the bank, but makes sure clients’ pages weren’t blank. And so we collaborated to setup Social Flex. We wanted things to be simple for everyone involved, so it’s just a month-to-month plan. No contracts, no fuss.

What social networking sites do you support?

Our social media posting services support Twitter, LinkedIn, Facebook, Pinterest, and Instagram.

What forms of payment do you accept?

We accept credit, debit, and PayPal.

Why do you ask for advance notice for cancellation?

We like to keep things organized, making sure your posts are ready and scheduled in advance. So we ask for a little extra notice to end your service because we begin making your posting calendars weeks before they’re due.

Is the price the same if I'm only using one social media channel, instead of all 5?

For now, yes. Due to the way we create our posting calendars at this time, we take one post or idea and adjust it to fit all related channels’ guidelines. So your posts between your channels might not be identical, but they are the same “seed” of the post. For this reason, creating posts for 1 channel is nearly the same as creating posts for all 5 channels that we support.

If you feel this distinction is important, please don’t hesitate to reach out via help@getsocialflex.com to provide your feedback. We love hearing about ways we can improve our services.

How do I connect Social Flex with my Facebook account?

You will need to make Social Flex an administrator of your company/business Facebook page. If you’re planning on using Instagram, you’ll need a Facebook business page in order to have an Instagram business profile.

How to Create a Facebook Business Page

To create a Facebook business page, go to facebook.com/business and click sign up to begin. You’ll be prompted to provide information about your business. You’ll also want to add photos and a description to interest customers in visiting it. It’s also a good idea to specify your business location and hours and to change the page’s username, which will give your page a unique but relevant name that will make it easier for customers to find.

How to Add Admins to a Facebook Page

To add someone as an administrator to a Facebook page, click on Settings at the top of your business page and select Page Roles. You can edit someone’s current role as well as invite people to be administrators of your page. Because the Facebook business page is tied to the Instagram business profile, an Admin will have access to both.

How do I connect Social Flex with my Instagram account?

You will need to provide Social Flex with the username and password to your company/business Instagram account.

How do I create an Instagram account?

To create an Instagram account, either visit instagram.com or download the Instagram app onto a mobile device. Click on the Sign Up button, which differs depending on the device you’re using.

Computer: Sign Up
Android device: Sign Up with Email or Phone Number
Apple iOS device: Create New Account

Another option is to create an account using Facebook, but this is not recommended for businesses, as it won’t use the Facebook business page. Enter your information, create a username and a password, and (on mobile devices) enter the confirmation code.

Why should I convert my account to a business profile?

Creating a business profile for Instagram instead of using a personal account is useful for both businesses and their customers. A business profile can provide more information about the business to its customers, including contact information and directions to your location. On the business side of things, Instagram provides insights that can help businesses learn more about their followers and how well each of your posts resonates with your followers.

How to Set Up an Instagram Business Account

You’ll need to connect your Instagram business account with a Facebook business page. If you don’t already have one, you can create one during the Instagram business profile setup process.

The first step is to create a personal Instagram account using your business e-mail address. Once you have the account created, you can switch it over to a business profile by clicking on the settings button and selecting account. You can then click on Switch to Professional Profile or Try Instagram Business Tools, at which point you’ll be prompted to connect your Facebook business page or to create one if you don’t already have one. Then, enter details about your business, such as what industry you’re in, address, and contact information.

How do I connect Social Flex with my Twitter account?

You will need to provide Social Flex with the username and password to your company/business Twitter account.

How do I connect Social Flex with my LinkedIn account?

You will need to make Social Flex an administrator of your company/business LinkedIn page.

How do I connect Social Flex with my Pinterest account?

You will need to provide Social Flex with the username and password to your company/business Pinterest account.

Will I have a chance to approve posts before they’re published?

No. The idea behind Social Flex is that we handle your social media posting for you so you can be completely hands-off. When you sign up for Social Flex, we talk with you to learn what kinds of posts you want to appear on your social media channels (that’s why we ask for examples – if you have them). We also ask for a list of your competitors upfront, so we won’t share their content or mention them on social media.

We’ll automatically schedule your posts to be published across your social media channels so you don’t have to worry about them at all.

How does the payment process work?

Once you sign up, your credit card will be charged on the same day each month or year, depending on which payment plan you signed up for.

What is the cancellation policy?

This is a month-to-month plan, no contracts and no fuss. As a small business, we do request that you cancel your plan a minimum of 5 business days before it is set to renew, so that our billing department has time to process your request and take your plan off auto-renew.

To cancel your plan, send your request to accounting@getsocialflex.com .

Are you an agency looking for a bigger solution?

Contact us today for more information.

Let's Talk!

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420 Eron Way, Winter Garden, FL 34787

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